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Typical response time: 3 days maximum. Pro customers with an active license get priority.
How to get a fast answer
Please include in your message:
- the address of the site in question;
- your WordPress, PHP and WP Masquerade versions (Diagnostics tab);
- your host and your caching plugin;
- what you did, what you expected and what actually happened (a screenshot helps a lot);
- for a license question: the email address used for the purchase and the last 5 characters of your key.
Never send us your full license key, your passwords, or your two-factor authentication or backup codes. We will never ask for them.
Before you write
- The documentation: installation, recommended setup path, recovery;
- The FAQ: the most common questions;
- My account: licenses, purchases and invoices, sites where the plugin is installed, downloads, cancellation.
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